Skip to content

Support

Managed WordPress.

Direct answers: no scripts, no fluff. Browse every FAQ category from the sidebar.

2

Managed WordPress

Do you handle plugin and theme updates?

Yes. WordPress core, themes, and plugins update automatically after we test them in staging. If an update is known to be problematic, we delay it and notify you. You can opt out of auto-updates for specific plugins if needed. We don't blindly click "update all". We verify compatibility first.

What if my site gets hacked?

We clean it. Free. Our daily malware scans catch most issues before they become problems. If something slips through, we restore from a clean backup, patch the vulnerability, and harden your site. We then tell you exactly what happened and how we prevented it from happening again. You don't pay extra for security incidents. Our managed WordPress plans include all of this out of the box.

Can I use any WordPress plugin?

Almost any. We block known-bad plugins: outdated security scanners, resource hogs, abandoned projects with unpatched vulnerabilities. If you need a plugin we don't allow, we'll explain why and suggest alternatives. We're not arbitrary; we're protective. Your site's stability matters more than your curiosity.

How is staging different from the live site?

Staging is an exact clone of your live site where you can test changes without risk. Update plugins, try new themes, edit content, break things if you want. When you're happy, push to live with one click. Your visitors never see your experiments. Think of it as a dress rehearsal before opening night.

Do you support WooCommerce?

Yes. Our Growth and Business plans are optimized for WooCommerce with dedicated resources, Redis caching for product queries, and staging that includes your store data. We also help with payment gateway setup, SSL configuration for PCI compliance, and performance tuning for checkout flows. We've run e-commerce sites ourselves. We know what breaks and how to prevent it.

Still have questions?

Talk to a real human. Average response under 5 minutes, 24/7. No bots, no queues.