Support
General / Contact.
Direct answers: no scripts, no fluff. Browse every FAQ category from the sidebar.
General / Contact
How do I get the founder's rate?
Sign up for any hosting plan. The founder's rate is automatically applied to the first 50 customers. No coupon code needed, no "limited time" pressure. Once the 50 spots are gone, they're gone. Current spots remaining: 36 of 50. Claim your founder's rate on shared hosting before the spots fill.
What forms of payment do you accept?
Credit/debit cards (Visa, Mastercard, Amex), PayPal, and bank transfer for annual payments. We use Stripe for processing: secure, PCI-compliant, your card details never touch our servers. Invoicing available for Business plan customers and annual commitments.
How do I contact support?
Open a ticket in your client area, email support@dygyx.com, or call [phone number]. For emergencies (site down, can't access email), call the emergency line. It rings my phone. Average response time: under 5 minutes for tickets, under 2 minutes for phone. Real human, real help, no chatbots.
Do you offer refunds?
Hosting: 30-day money-back guarantee, no questions asked. Design/development: 50% deposit is non-refundable after work begins; balance due on completion. SEO: First month of retainers is refundable if you're unsatisfied after 30 days. We don't hide behind fine print.
Can I cancel anytime?
Yes. No contracts, no cancellation fees, no "retention specialists" calling to guilt you into staying. For monthly hosting, cancel before your next billing date. For annual hosting, prorated refund minus any discount received. We'll even help you migrate to your new host if needed.
Still have questions?
Talk to a real human. Average response under 5 minutes, 24/7. No bots, no queues.